Viz Car Rental FAQs
Does the name on booking have to match the person paying for booking with credit card?
How can I modify my booking?
Is there a daily cap on kilometres?
No, your hire includes unlimited kilometres for all short term rentals
What methods of payment can I use?
Cash, Visa/MasterCard credit and debit cards, and American Express credit cards may be used for payment. We do not accept cheques or diners club. The EFTPOS terminal has a fee of 1.4% on cards.
Do you require a bond/holding deposit when hiring a vehicle?
Yes, we require a $500 bond on all bookings, fully refundable within 24 – 48 hours of drop-off time.
What do I need to bring to the counter to rent a car?
All drivers need to sign the rental agreement and hold a current drivers license. You must present a physical driver’s license. Copies or photos of a driver’s license will not be accepted.
You will also need to bring a credit or debit card for payment. Payment is required at the time of renting the vehicle. All license need to be in english or a translation in english should be done.
What age do I need to be to rent a vehicle?
Do I need to have an international driver’s license to drive a vehicle in australia?
An english licence is still required for states not requiring an international license.?
How do I amend my booking?
If you booked with us directly and need to amend your booking, please call us on 07 2111 8683 or +61 478 500 197. If your request is not urgent (outside 48 hours) you can email us at admin@vizcarrentals.com.au
What is your cancellation policy?
you will be charged the rental charges for the rental period as booked if:
(I) your booking is cancelled within 24 hours prior to the start of the rental; or
(ii) you fail to notify us of your intended cancellation prior to the start of the rental and fail to pick up the vehicle,
(iii) if the booking is cancelled 7 days (or more) before the pickup date, then you will receive a full refund of the deposit, or any amount paid (not including any credit card administration fee).
(iv) if the booking is cancelled between 1 – 7 days before the pickup date, 20% of the booking value is chargeable as a cancellation fee and the remainder of hire fees (if paid) will be refunded less any credit card fees.
(v) if the booking is cancelled within 24 hours of pickup or the hirer does not collect the vehicle from the vizcarrentals office, then 100% of the booking value is chargeable.
(vi) if you change the pick-up date within the cancellation time frames in (iii) and (iv) above and then you cancel the amended booking; original cancellation fee will apply.
(vii) if you are affected by covid-19 restrictions, you will receive a 100% credit of any amount paid towards a future booking
(viii) if your booking was made via a travel agent, please contact them directly to discuss your options.
(ix) credit must be used for travel within one year from the original pickup date and must be booked under the same name as the original booking. New bookings are subject to availability, new daily rate and booking conditions at the time of booking apply. Credit is non-transferable and new booking must be under the main hirer’s name.
Unless we are able to rent the vehicle to another renter for an equivalent term and rate.
B) a cancellation is not effective until acknowledged and confirmed by us.
Off-road vehicle policy?
Do you hire baby and booster seats?
Yes, you can add a request for a baby or booster seat to your new booking at the time of booking or via email for non-urgent enquiries (outside 48 hours) at admin@vizcarrentals.com.au.
We offer car seats and booster seats at $9.95 per day, each car seat is capped at $60 per rental?
Our rear facing seats are suitable for 0-12 months, please note these are not a capsule type seats however they are suitable for an infant 0-12 months old with the use of manufacturer provided inserts. Our forward facing seats are suitable for children from 12 months up to 4 years of age.
A booster seat is for children 4 years and over. Booster seats are always forward-facing. These will be provided with the vehicle at the time of collection and are usually fitted by us prior to pick-up, however you may need to make final adjustments to ensure straps are fitted correctly for your child.
Can I request a specific make, model or colour?
What currency are your rates in?
How many kilometers can I travel during my rental?
We offer unlimited kilometers with all our passenger vehicles for short term rentals
Can I take my car into national parks?
Viz Car Rentals car rentals vehicles are allowed into all national parks provided the roads are not closed due to weather or roads are poorly formed or washed out. Care should be taken when traveling on unsealed roads.
Please check if a national parks pass, or similar is required to be purchased ahead of your arrival.
What do I need to know about toll roads and e-tags?
What do I do if I receive a parking ticket or other infringement?
What do I do in the event of an accident?
If you require emergency assistance, please dial 000.
As soon as possible, please report the accident to us by calling +61 478 500 197 or 07 2111 8683. Take as much photos of the incident and take license details of all those involved in the incident.
Can I return my vehicle early?
If required, renters can return their vehicle early. Please call our contact centre on 07 2111 8683 or +61 478 500 197 to change the return date/time and via email if non-urgent (outside 48 hours) at admin@vizcarrentals.Com.Au. Please note we don’t offer refunds if dropped off early.
Can I use my mobile phone while driving?
When will I receive my bond/hold?
We will process the bond refund within 24 – 48 hours after returning the vehicle to your nominated bank account.
I think I left an item in my rental car. How do I get it back?
What if I need roadside assistance during my rental?
All vehicles are covered with 24-hour roadside assistance for all mechanical faults with the vehicle. Please contact on +614 78 500 197 or 07 2111 8683 for any assistance
Do I need to re-fuel the vehicle and what fuel should I use?
All vehicles should be provided to you with a full tank of petrol. Please return the vehicles to us the same. A refuelling fee of $35 plus the petrol cost to top up the vehicle to the full tank will be charged. Please note the fuel meter has to be touching the top full line or go beyond.
Can I smoke in the vehicle?
All our vehicles are non-smoking, smoking or vaping in the vehicles is strictly prohibited. Any violations will result in a cleaning fee of up to $400.
Can I take the vehicles off road or to the snow?
Can I take my pets in the vehicle?
Unfortunately, we do not allow animals to be transported in our vehicles. Cleaning charges from $290 will apply if any animal fur or odors are detected in the vehicle.
Can I drive the vehicle anywhere in australia?
You may drive the vehicle in most states and territories however travel is not permitted into or out of the northern territory, western australia and Tasmania. Travel to any destination via barge or ferry transport is not permitted. Vehicles cannot be driven on unsealed roads or in snow. Interstate and long distance fee applies to certain cities and states.